Introduction

The following Passenger Behaviour policy outlines the expected code of conduct for all passengers of RideShare. This policy aims to ensure a safe, comfortable, and respectful environment for both the drivers and the passengers. By using Rideshare, passengers agree to abide by this policy.

Booking and Trip Guidelines

Passengers are required to book all rides on the Rideshare mobile app or website. Passengers are required to cooperate with the drivers and other passengers at all times.

Respectful Behaviour

Passengers must treat drivers and fellow passengers with respect, courtesy, and dignity. Any form of discrimination, harassment, verbal abuse, or physical assault will not be tolerated.

Passengers should maintain a reasonable noise level during their journey, ensuring that the volume of conversations, electronic devices, or any other activities does not disturb or inconvenience others.

Safety and Security

Passengers must comply with all safety regulations provided by drivers and local authorities. This includes wearing seat belts and following emergency procedures.

Passengers are prohibited from carrying any illegal substances, weapons, flammable materials, or other items that may pose a threat to the safety and security of the journey.

Cleanliness and Hygiene

Passengers are expected to keep the vehicle clean and tidy during their journey. Littering, spitting, or any other actions that may compromise the cleanliness of the vehicle are strictly prohibited.

Consumption of food and beverages is allowed, but passengers should be mindful of their choices to avoid strong odours or spills that may inconvenience others. Alcohol consumption is not permitted unless expressly allowed by the driver who owns the car.

Passengers should maintain proper personal hygiene, including being mindful of strong odours, and avoid any behaviour that may cause discomfort to the driver and fellow passengers.

Compliance with Laws and Regulations

Passengers must comply with all applicable laws, regulations, and local bylaws during their journey. This includes but is not limited to traffic rules, smoking bans, and the consumption of controlled substances.

Consequences of Non-Compliance

Passengers or drivers who observe any violations of this policy are encouraged to report the incident to the Rideshare's Customer Experience team.

Rideshare reserves the right to take appropriate actions, including but not limited to suspension or termination of a passenger's account, in response to any violations of this policy.

Serious violations that breach the law may result in legal consequences as determined by the relevant authorities.

Amendments to the Policy

Rideshare reserves the right to amend or update this Passenger Behaviour Policy at any time. Passengers will be notified of any changes, and continued use of Rideshare will constitute acceptance of the updated policy.